Saturday, June 26, 2010

Cell service in Canada makes me angry

Hey cellular companies of Canada! You keep telling me how awesome your plans and rates are, and how you listen to your customers and give them what they want… here's what I want:

  • a website where I can actually choose what features I want on my account; stop bundling useless crap together and forcing me to take a bunch of things I don't want
  • a website where I can see what my charges will actually be; stop hiding those extra 911, “system access” and “regulatory recovery” fees (all bullshit, BTW) you like to tack on
  • a store where I can walk in, tell them what I want, and have the salesdroids be able to tell me what my monthly bill will be

I'm still undecided on iPhone vs. Android, but my requirements aren't even ridiculous or (IMHO obviously) challenging:

  • minimal voice minutes; 60 would cover me easily, I really don't use the phone much
  • reasonable data; 500MB might be reasonable, 1GB is probably lots… I'll happily use WiFi wherever it's available
  • caller ID
  • minimal texts; I use maybe 5/month now, but I might do it more with a smartphone
  • LET ME USE ALL THE FEATURES SUPPORTED BY THE PHONE; you shouldn't be able to advertise iPhone's Visual Voicemail feature if you're going to charge extra/month for it to be available

I'll suffer with your three year contracts, ridiculously complex bills and the spam you send to my phone (I used to get text spam from Rogers on a phone plan that didn't have texting enabled). Just give me what I want and I'll be a low-maintenance customer for three years.

Maybe even longer if you manage to give me the service you're selling me without “accidentally” over-billing me or doing other shady things.

Is giving your customers what they want and treating them with a little respect too much to ask?

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